INFORMATION ABOUT OUR TERMS OF USE
These terms of use (‘Terms’) set out the rules for using our website www.theisma.co.uk (‘Website’).By using the Website you agree that you accept these Terms and that you will comply with them. If you do not agree to these Terms, you must not access or use the Website. Please read these Terms carefully and print a copy for your future reference as we will not file a copy of these Terms and may also update them from time to time. If you have any queries then please contact us.
WHO WE ARE AND HOW TO CONTACT US
Who we are
www.theisma.co.uk is a Website owned and operated by us, The Hut.com Limited (trading as www.theisma.co.uk) (‘we’, ‘us’ or ‘our’).We are a limited company registered in England and Wales under company number 12533541. Our registered office address and main trading address is at THEISMA LIMITED, 105 Vincent Road, Dagenham, RM9 6AL. Our VAT number is GB349188167.
How can I contact you?
contact us on admin@theisma.co.uk or whatsapp +447828321787.
WE MAY MAKE CHANGES TO THESE TERMS
Our right to make changes to the Terms We may update these Terms from time to time. We will give you reasonable notice of any major changes via a suitable announcement on the Website. When will the changes apply?
The changes will apply to your use of the Website after we have given such announcement. What should I do if I don’t want to accept the changes?
If you do not wish to accept the new terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new terms.
Please check these Terms to ensure you understand the terms and conditions that apply at that time.
PROMO CODES
THE ISMA reserves the right to decline orders where, in its opinion, a promotional code is invalid for the order being placed.
Promotional codes have no monetary value and cannot be exchanged for cash.
Promotional codes cannot be used in conjunction with any other offers or promotions. Unless otherwise stated Promotion Codes exclude discounted items, multi-buy offers, delivery fees and products in New In category. Offers are not valid on sale items or other discounted products.
Please note you may only redeem one Promotion Code at a time.
Please note Promotion Codes have a one-time use.
To redeem your Promotion Code, please follow these simple steps:
- Place all of the products you wish to purchase in your Basket. Click the Basket icon at the top right hand corner of our website.
- ‘View and Edit’ your order. Enter your Promotion Code into the ‘Enter Discount Code’ box provided in the ‘Discount code’ section on the ‘Checkout’ page. Select ‘Apply code’ The page will update and the Promotion Code will be applied.
- Click ‘Proceed to checkout’ you will be redirected to payment page.
Digital Approach TERMS & CONDITIONS (Mobile Terms/Email Terms)
THE ISMA mobile message and email service (the “Service”) is operated by THE ISMA (“THE ISMA”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to THE ISMA, SMS/text messaging service including Email, you agree to receive recurring SMS/text messages with service-related messages and promotional messages, including transactional messages: updates, alerts, and information (e.g., order updates, account alerts, etc.) We will send promotional messages or email: and specials, and other marketing offers (e.g., cart reminders) from and on behalf of THE ISMA via text messages through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology.
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with THE ISMA. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Standard message and data rates may apply from your wireless provider. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Click the unsubscribe link in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other THE ISMA mobile message programs or Email and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, Email HELP to admin@theisma.co.uk or What’s app +4407828321787
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.
T&C’S INTERNATIONAL SHIPPING
Orders to the Republic of Ireland, France and Germany can take up to 10 working days. Please note that there may be a few days in which your tracking has not updated. It can take 1-2 working days for your order to go into the system and/or if your parcel is on route to the destination. Please note that 10 working days does not include any bank holidays in the UK, or holidays in the country of the order’s destination. If there has been no further update in your scan for two working days, please contact our customer service team. You can track your order at provided tracking detail
ORDERING AND CANCELLING THE ORDERS
When you order online you will be asked to check all your details before placing your order by clicking on the “Proceed to check out” button. Once you have ordered goods online, please check and confirm your order status by logging in to your Account. We will also send you an e-mail confirming your order, however, please note that we shall not be responsible if our e-mail is identified by any webmail service as junk mail and undelivered/misdelivered.
Accepted Payment Methods – Online Orders
- Maestro/Switch
- Mastercard
- Visa
- Visa Debit
- Visa Electron
- Solo
Currency
The Customer shall pay the price of the goods in pound sterling. If a credit/debit card associated with a different currency is used, additional bank charges may apply.
IMPORTANT INFORMATION
For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
IMPORTANT INFORMATION
For your security, your billing name and address must match that of the credit/debit card used for payment. We reserve the right to cancel any order that does not match these criteria.
CHANGES TO DELIVERY ADDRESS, METHOD OF PAYMENT AND INFORMATION ON YOUR ACCOUNT
If your order has not been dispatched, we may be able to amend the address. If it has been dispatched, please log on to the Yodel or Hermes tracking portal where you can request for the address to be amended. Please note that an address change can’t be guaranteed once your order is with the courier.
Once you have paid for your order, we are unable to amend the payment method. If you have paid using an incorrect method of payment, please contact us and we can check to see if we can cancel the order. Alternatively, please refuse delivery from the driver and we can issue a refund once the order has been returned to us. If the order is not refused at the time of delivery, you will need to return the item. Please note returns are paid for by you, the customer.
ORDER CANCELLATION
On some occasions, orders or parts of an order may be cancelled by our system due to:
- Problems with processing payment information
- Unavailability of the item(s)
- Inability to deliver to address provided
- Your request for cancellation
- Duplication of the orders
If you would like to cancel your order please e-mail admin@theisma.co.uk or contact us via Whats App +447828321787 (with your full name and order number) . If your order has already been dispatched, we will notify you of this fact. Then once you receive the item(s), please return them in accordance with the Returns Procedure below.
RETURNS PROCEDURE
theisma.co.uk offers a 30-day-returns guarantee on all orders. You have the right to return your goods within 30 days of receiving them, though this does not apply to items that have been altered, are missing labels or have signs of having been used or damaged. If you wish to return any goods using our 30 day returns guarantee you must inform us within 14 days of receiving your order and reasonable care must be taken to ensure the goods remain in good condition. All costs for sending goods back are at the expense of the buyer and we do not cover those costs.
If you opt to return the goods you purchased, we strongly advise requesting proof of postage as theisma.co.uk is not responsible for goods missing in transit. Incorrect orders can be corrected subject to stock availability and additional postal charges are to be paid for by the buyer. If you receive an item that was not ordered by you and this was a mistake on our part, we will exchange the item at no extra cost. All goods must be returned by recorded delivery before a replacement can be sent.
We also run a 90-day money back guarantee, which means that if you aren’t completely delighted with your THE ISMA product after trying it out it, you can send it back and we’ll fully refund your money. Products included in the 90-day money back guarantee are the Professional Gel Nail Kits. Shipping expenses won’t be covered.
Please note: Any items returned to us as a result of not being collected by the buyer or if an incorrect address was supplied, you are subject to a £3.99 deduction/charge if a refund or re-delivery is requested.
User Generated Content Terms of Use
1. Introduction
- These terms and conditions (“Terms”) apply to our use of any words, pictures, images, data, information or any other piece of content created by you (“Content”) that you upload, post or share using third party websites or platforms including but not limited to Instagram, Facebook, Pinterest, YouTube, Snapchat and Twitter (the “Third Party Platforms”) and which we use on our website, in other marketing channels or in any THEISMA LIMITED owned social media platforms. For further information please also read our Privacy Policy
- The use of your Content is carried out by THEISMA Limited and/or its direct and indirect affiliates and subsidiaries.
- You consent to and acknowledge the use of any personal data associated with your Content by THEISMA LIMITED on the terms of the THEISMA LIMITED Privacy Policy.
- If we would like to use your Content in any THE ISMA Media, we will contact you on the relevant Third Party Platform and/or via any other digital media (such as email) to ask for your consent to use your Content. We will ask you to reply to us with the hashtag “#THEISMA” if you agree to allow us to use your Content in THE ISMA Media. Once you have given your consent to us in this way, you agree to be bound by these terms and conditions as well as the terms of use of any relevant Third Party Platform.
- You must respond directly to us within the same chat, thread or by private message using the hashtag “#THEISMA” in order to release the agreed Content to us. If we do not receive your response within 7 days from the date we contacted you, we will assume that you do not consent to our use of your Content and your Content will not be used by us in any THE ISMA Media.
2. You and Your Content
You should only grant us permission to use your Content, if the following conditions are met:
- You are 18 years or older;
- If minors are depicted in your Content, you are a parent/guardian with legal responsibility for any minors depicted in the Content;
- You grant permission for THE ISMA to process and use your name, social media handle, image, likeness and/or other personal information in connection with using your Content as contemplated by these Terms;
- You have permission from any and all third parties appearing in your Content for THE ISMA to process and use their names, social media handles, images or likenesses and/or other personal information in connection with using your Content as contemplated by these Terms;
- . You own or otherwise control the rights to use your Content and any and all elements contained within the Content; and
- Your Content, and THE ISMA’s proposed use of your Content pursuant to these Terms, does not infringe or violate the rights of any third parties, including but not limited to intellectual property rights, copyright, trade marks, patent, defamation or confidentiality.
- It is not necessary to purchase anything from THE ISMA in order to contribute Content to THE ISMA Media.
3. Rights of use
- You shall at all times retain ownership of your Content.
- THE ISMA may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion, with no obligation to you whatsoever.
- THE ISMA’s rights set out above shall expire 3 years after your acceptance of THE ISMA’s request to use your Content. You may revoke THE ISMA’s rights to use your Content before the expiry of THE ISMA’s rights by:
- Removing your Content from the underlying social media platform on which you agreed to allow THE ISMA to use your Content; or
Emailing THE ISMA stating that you no longer wish THE ISMA to use your Content at admin@theisma.co.uk - If you revoke THE ISMA’s rights to use your Content as set out above, THE ISMA shall stop using your Content within 20 days.
4. You and THE ISMA
- THE ISMA is not required to use your Content, even if you have accepted THE ISMA’s request to use it. THE ISMA may choose to use, use and stop using, reuse or not use your Content at any time.
- You acknowledge that THE ISMA is not responsible for, and has no liability for, any use of all or any part of your Content outside of the uses contemplated by these Terms. You agree to release THE ISMA, along with its respective officers, directors, employees, agents, licensees and successors from any and all claims that you or any persons acting on your behalf have or may have relating to the use of your Content in accordance with these Terms.
- You hereby release and discharge THE ISMA from all and any obligation to pay you for any use of your Content and any of the intellectual property rights contained therein in connection with the uses described above.
- To the extent it is permitted by law to do so, we accept no liability for any damage, injury or loss suffered due to our use of your Content.
- We will only use personal information supplied by you for the purposes of posting your Content, unless you provide your consent for us to use your personal information for any other agreed purpose.
- These terms are governed by English law and any disputes in relation to them are subject to the exclusive jurisdiction of the English courts.