ACCOUNT
How do I create an account?
You can create your Cult Beauty account by going to our Register page.
How do I register to receive special offers?
We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.
If you are already registered and wish to receive these emails, you can login to your account and change the ‘Email preferences’ option.
How do I change my account details?
It’s easy to make changes to your details, whether it’s your payment information, password or address book.
Log-in to your account and you’ll see a range of categories at the bottom of the page under ‘Account Settings’.
Are my personal details safe if I create an account?
You can rest assured that shopping with THE ISMA is safe.
We’re fully compliant with the data protection act so we care about keeping your details secure.
For further information, please visit our Privacy Policy page.
I have forgotten my password. What should I do?
Don’t worry, if you visit our Log-in page and select ‘Forgotten your password?’ then you can enter the email address registered and we’ll send you instructions on how to get this reset.
How do I unsubscribe?
If you no longer want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.
Order
How do I place an order?
It’s easy to place an order with us. Log-in to your account to begin browsing our range.
Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.
Can I make changes to my basket?
Yes, click on the ‘My Bag’ icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
How do I cancel my order?
To cancel your order, email or admin@theisma.co.uk or whats-app +447828321787. Once it has dispatched unfortunately we can not stop. So before dispatch, you need to cancel and get confirmation from us.
RETURN
How do I return a faulty item?
Any returns for damaged, faulty or incorrect items need to be resolved by contacting us via Email: admin@theisma.co.uk or What’s app +447828321787
What happens once my item is returned?
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
When will I receive my refund?
Within 5 working days, your refund should be in your account once received the returned goods or agreed to refund.
If you don’t receive your refund and it’s been 10 working days since confirmed, then you’ll need to contact us via Email: admin@theisma.co.uk or What’s app +447828321787